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Frequently Asked Questions

For Employers

What is active wellness?

Fitspot has coined the term active wellness to differentiate from corporate wellness. Most corporate wellness offer tracking and assessments only, whereas Fitspot adds coaching, on-site fitness training, educational workshops and more to affect engagement, culture, and health insurance costs.

What services does Fitspot offer?

Fitspot provides instructor-led team workouts in yoga, boxing, kickboxing, circuit training, bootcamp, group running, meditation, stretching, massage, and zumba. we also provide fitness challenges, health risk assessments, biometric screenings, lunch & learns, coaching, and more!

How do you determine a fitness plan for my company?

We typically do a health risk assessment or biometric screening before creating a customized fitness plan for your employees. Employees then provide us with date/time preferences, location preferences, trainer-style preferences, and activity preferences for team workouts. To optimize for engagement, Machine-learning algorithms help us adapt to your needs over time.

What are team workouts?

Team workouts span a variety of genres (e.g. yoga, running, circuit training, meditation) and are typically in-office or at a very nearby location. We physically bring trainers on our client's premises.

Is equipment included in team workouts?

Yes. Equipment can vary based on the activity (e.g. yoga mats or boxing gloves). We partner with services that will deliver the equipment to your location.

How does Fitspot find me a trainer?

All Fitspot trainers are screened by Fitspot and undergo a stringent five step vetting process. All trainers must be group certified and insured trainers to lead a variety of group workouts. We use our web app and mobile app to communicate to our onboarded and vetted trainers once a request is placed.

How do I pay for my Fitspot services?

Companies may pay for Fitspot services via ACH or credit card.

What size of company do you usually work with?

We work with all kinds of companies - big and small.

What if I have to reschedule or cancel our workout session?

That's fine, just reach out to your Wellness Warrior and they will reschedule for you. There is no charge to cancel a session or reschedule provided you do so within the change window, otherwise there is a late cancel fee. Fitspot has a strict 12 hour cancellation policy.

What is a "late cancel"?

A late cancel is when you cancel or reschedule your session within 12 hours.

Does FItspot affect health insurance costs?

Fitspot services affect health insurance to a varying degree depending upon your company. We have partnered with insurance providers and brokers to maximize insurance benefits.

Can I trust you with my credit card details?

Yes, we use Braintree Marketplace's industry standard encryption to store and protect your financial data and process your payments securely.

How do you store my personal information?

Your privacy is important to us. We store your data in accordance with federal privacy laws. You can read more about our privacy policy on our website.

How much does it cost to use Fitspot?

Fitspot offers a variety of products and services in the active wellness space. Call us at 310-929-6693 or place a request through corporate@fitspot.oso.nyc for customized pricing.

What are "Lunch-and-Learns?"

Lunch and Learns are an opportunity for employees to learn health, fitness, financial wellness and more from our certified fitness coaches and nutritionists.

What are health risk assessments?

Health Risk Assessments are standard assessments to determine which employees are any health risk. This includes taking basic measurements of employees like weight, BMI, body fat percentage and waist circumference.

What are Biometric Screenings?

Biometric Screenings are more invasive than your standard Health Risk Assessment. There are two types: Finger prick or Venipuncture. While Finger prick is cheaper and less invasive, it provides slightly less reliable results. Biometric Screenings are a helpful baseline for health insurance providers.

What is health coaching?

Our instructors and nutritionists are available for one-on-one coaching for cooking healthy meals or for providing recommended weekly fitness tips.

What locations is Fitspot in?

FItspot is many locations all over the U.S. With our technology portal, we are able to affect employees on-site or remote.

How do you use technology to your advantage?

We have a wellness portal for employers/employees that allow companies to launch customized challenges and results. We also integrate with wearables and beacons.

How can I give you feedback, suggestions and ideas?

Shoot us an email at contact@fitspot.oso.nyc and we’ll get back to you quickly.

For Employees

Why should I bring Fitspot into my office?

Fitspot allows you to experience group workouts across a variety of genres (e.g. massage, yoga, meditation, boxing, and circuit training) paid for by your employer. We also have services like lunch & learns and coaching that are beneficial for any health conscious individual. Did we mention we give you a $250 Amazon Gift Card for referrals?!

How do I bring Fitspot into my office?

Send a message to someone usually with one of the following titles: HR Manager, Wellness Manager, or Benefits Manager. CC us at corporate@fitspot.oso.nyc

Do I have a say in the services Fitspot offers?

You do! We provide regular surveys to determine what services and workouts Fitspot should offer. Make your voice heard!

What are the benefits to having team workouts in office?

Work friends and colleagues gain the opportunity to share an experience and get to know each other a bit better within the convenience of a customized team workout. It's ideal for people who sit at their desk a lot or can never find the time for a workout.

I want to bring a trainer to the office, how can I do that?

Email us at support@fitspot.oso.nyc and we'll do our best to bring him in!

Where are team workouts held?

Workouts are usually in the office! If not, they are at a very nearby location such as a park or a partner gym.

When are team workouts held?

Team workouts are usually weekdays in the mornings before work, lunchtime, or evenings after work. Occasionally they are held on weekends. We provide a survey to determine best times.

What are Fitspot coaching services?

Fitspot coaching would allow you to have advisory calls with our fitness and nutritionist experts. This becomes helpful for cooking healthy dinners or creating a fitness schedule for the week. These would be provided to all employees.

What are Fitspot Lunch and Learns?

Lunch and Learns are when Fitspot's certified fitness experts and nutritionists come to the office to chat about fitness and diet tips during lunch time in a fun and engaging manor.

How can I provide feedback and ideas?

We love feedback! Just email us at contact@fitspot.oso.nyc!

For Personal

How do I book a session with Fitspot?

You can book an on-demand session or schedule one for later. Simply select the date, time and location that you want to train. Fitspot will match you with a certified fitness trainer in your area who has indicated availability in the window you've selected.

How does Fitspot find me a trainer?

You can book an on-demand session or schedule one for later. Simply select the date, time and location that you want to train. Fitspot will match you with a certified fitness trainer in your area who has indicated availability in the window you've selected.

What if I like a particular Fitspot trainer and want to work with them again?

When you train with a Fitspot trainer who you like working with, you can then favorite him or her on the Fitspot app to see their schedule and request sessions directly.

My trainer joined Fitspot and wants me to book through the app - how do I do that?

Ask your trainer for their Trainer Code. This is a code that you can insert in the "My Trainers" tab that will allow you to see your trainer's profile and schedule.

How do I know Fitspot trainers are qualified?

All Fitspot trainers are screened by Fitspot and undergo a stringent five step vetting process. Fitspot checks their qualifications and experience to make sure that the training you receive is high quality. You can also see how other Fitspotters have rated them - just take a look at their profile.

What if I have to reschedule or cancel my session?

A late cancel is when you cancel or reschedule your session within 12 hours.

What is a "late cancel"?

A late cancel is when you cancel or reschedule your session within 12 hours.

What is a no show fee?

Can I trust you with my credit card details?

Can I trust you with my credit card details?

Yes, we use Braintree Marketplace's industry standard encryption to store and protect your financial data and process your payments securely.

How do you store my personal information?

Your privacy is important to us. We store your data in accordance with federal privacy laws. You can read more about our privacy policy on our website.

What will you do with my fitness data?

We show it to you in the form of your stored training preferences, fitness analytics and workout history, so you can use it to gauge your progress toward your goals. Over time, we aim to get to know you so we can help you get fitter, analyzing the data we collect so we can anticipate and meet your health and wellness needs as they evolve.

Can I give you feedback, suggestions, and ideas?

Shoot us an email at contact@fitspot.oso.nyc and we’ll get back to you quickly.

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